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Cancellation Policy

  1. Bookings can be cancelled free of charge within 48 hours of confirmation, provided the scheduled travel date is at least 14 days in the future.

  2. You may reschedule your booking up to 7 days before the travel start date free of charge, subject to availability. Cancellations are subject to the following conditions:

  • 14 days or more before the travel date: full refund

  • 5–13 days before the travel date: 50% refund

  • Less than 5 days before the travel date or no-show: no refund

 

 

Privacy Policy

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Effective Date: January 1, 2025

At Zephyr East (“we”, “us”, “our”), protecting your personal data is a priority. We handle your personal information confidentially and in accordance with applicable data protection laws, especially the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, and process personal data when you use our website, https://zephyreast.com ("Website").

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1. Controller

Zephyr East
Email: support@zephyreast.com
Website: https://zephyreast.com

The above entity is the controller in accordance with the GDPR.

 

 

2. What Data We Collect

We collect and process the following types of data:

  • Contact Data: e.g. name, email address, phone number (such as for inquiries or bookings)

  • Travel Data: e.g. preferred travel dates, destinations, preferences

  • Usage Data: e.g. IP address, browser type, date and time of access, pages visited

  • Cookies and Similar Technologies: for analysis and service improvement

3. Purposes of Data Processing and Legal Bases

Your data is processed for the following purposes:

Purpose of ProcessingLegal Basis under GDPR

Handling inquiries or bookingsArt. 6(1)(b) (contract performance)

Sending newsletters (if consented)Art. 6(1)(a) (consent)

Improving our website and services (e.g., analytics)Art. 6(1)(f) (legitimate interest)

Fulfilling legal obligationsArt. 6(1)(c) (legal obligation)

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4. Use of Cookies

We use cookies and similar technologies to improve your user experience and gather statistical data. You can adjust your cookie preferences at any time through your browser settings. Upon your first visit, we will ask for your consent via a cookie banner.

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5. Sharing Data with Third Parties

Your data is only shared:

  • With service providers who support us in operating the website or processing bookings (e.g., payment processors, hosting services)

  • When we are legally obligated to do so

  • With your explicit consent

All service providers are contractually bound to comply with the GDPR (data processing agreements in accordance with Art. 28 GDPR).

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6. Data Retention

Personal data is stored only as long as necessary for the specified purposes or as required by statutory retention periods.

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7. Your Rights as a Data Subject

You have the right to:

  • Request information about your stored data (Art. 15 GDPR)

  • Request rectification of incorrect data (Art. 16 GDPR)

  • Request deletion ("right to be forgotten", Art. 17 GDPR)

  • Request restriction of processing (Art. 18 GDPR)

  • Data portability (Art. 20 GDPR)

  • Object to the processing of your data (Art. 21 GDPR)

  • Withdraw your consent at any time with future effect (Art. 7(3) GDPR)

To exercise these rights, please contact us via email at: support@zephyreast.com

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8. Data Transfers to Third Countries

If we transfer data to service providers outside the European Economic Area (EEA) (e.g., for email delivery or analytics tools), this is only done where an adequate level of data protection is guaranteed, such as via EU Standard Contractual Clauses in accordance with Art. 44 ff. GDPR.

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9. External Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of such third-party websites.

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10. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy from time to time. The version published on our website is the one that applies.

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